Refund and Returns Policy

Overview

At 3Gearz, we are committed to providing our customers with high-quality products and an exceptional shopping experience. To ensure your satisfaction, we have established a transparent and customer-friendly Refund & Return Policy. Please take a moment to familiarize yourself with the terms outlined below. Thank you for shopping at 3Gearz, We appreciate your trust in our products and services. Our Refund & Return Policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

1. 30-Days Money-Back Guarantee:
   We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 30 days from the delivery date for a full refund. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. How to Initiate a Return:
   To initiate a return, please contact our customer service team at info@3gearz.com within 30 days of receiving your order. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. Return Shipping:
   Customers are responsible for return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service. 3Gearz.com is not responsible for items lost or damaged in transit.
4. Inspection and Processing:
   Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within [insert number] business days. Refunds will be issued to the original payment method used for the purchase.
5. Exchanges:
   If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team within 7 days of receiving the item to arrange for an exchange.
6. Non-Refundable Items:
   Certain items are non-refundable, including personalized or customized products. We reserve the right to refuse returns on such items unless they are defective or damaged.
7. Refund Exceptions:
   In some cases, a restocking fee may apply. We will communicate any applicable fees before processing your return.
8. Cancellation Policy:
   Orders can be canceled within 24 hours of purchase. Once the order has been processed and shipped, it cannot be canceled.
9. Contact Information:
   If you have any questions about our Refund & Return Policy, please contact our customer service team at info@3gearz.com or [insert phone number].

3Gearz reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing 3Gearz We value your satisfaction and are committed to providing you with the best shopping experience.